Privacy and Security
Health Insurance Portability and Accountability Act (HIPAA) compliance is an essential part of any healthcare organization's operations. ILMEDS has implemented operational safeguards designed to comply with HIPAA and uses boundary systems with the security components necessary to protect your privacy. We transfer only the data needed to facilitate our services, and we do so via mechanisms that provide a high standard of protection. Your information is housed in systems that follow recognized security protocols and adhere to applicable HIPAA privacy rules. Our policies and procedures relating to data security and privacy follow nationally recognized standards, and our team is trained annually on the content and importance of these procedures. We are committed to your privacy and continually monitor our adherence to data security and regulatory compliance.
Overview
ILMEDS ("ILMEDS", "we", "us", or "our") respects your privacy. This Privacy Policy explains how ILMEDS collects, uses, discloses, and protects personal information that we collect from you through our website (the "Website"). This Privacy Policy does not apply to information that we collect offline or through online channels other than the Website.
Information We Collect
We receive information through the Website in two ways: (1) when you voluntarily provide information to us, such as when you submit information through a contact form; and (2) when we collect information automatically about your use of the Website, such as through cookies.
Information You Choose to Provide
You may choose to provide information to us, including:
- your first and last name;
- contact information, including email address, telephone number, and mailing address;
- the reason(s) for contacting us; and
- any other information you choose to submit, such as comments or questions.
Information We Collect Automatically
We may automatically collect:
- technical information about the device or browser you use to access the Website (e.g., IP address, device make and model, operating system, browser type);
- usage information and statistics about your interaction with the Website (e.g., pages visited, time on page, clicks, referring and exit URLs);
- information that supports a safer and more personalized experience (e.g., saved preferences, device identifiers used for authentication and fraud prevention); and
- approximate location information derived from device information such as IP address.
How We Use Your Information
- operating, developing, and improving the Website and our services;
- responding to your requests and communicating with you;
- delivering updates about features, functionality, or terms of use;
- analyzing usage trends and measuring the effectiveness of the Website;
- complying with legal or regulatory requirements and our internal policies;
- securing our services and protecting against fraud, illegal activity, and liability;
- evaluating or conducting a merger, restructuring, or similar transaction; and
- for any other purpose you authorize at the time we collect your information.
We may aggregate or de-identify your information by removing details that identify you personally. Aggregated or de-identified information will not be subject to this Privacy Policy.
Cookies and Other Tracking Technologies
We use cookies and similar technologies to improve your experience, remember preferences, and analyze usage. We use Google Analytics for certain analytics functions. You can manage or disable cookies through your browser settings; doing so may affect the functionality of the Website.
Links to Other Websites
The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party site you visit.
SMS Privacy
You may opt-in to receive text messages from your dedicated Care Navigation team. Messaging frequency may vary. Message and data rates may apply. Text STOP to opt out, or HELP for assistance. We do not sell your data or medication information. ILMEDS follows HIPAA compliance regulations.
Contact Us
If you have questions about this Privacy Policy, please contact us at theo@ilmeds.co.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. When we do, we will update the Effective Date above. We encourage you to review this Privacy Policy periodically.